Frequently Asked Questions

What should I pack for my dog?

✔️ Food & bowls ✔️ Leash & harness ✔️ Crate (if crate-trained) ✔️ Favorite toy or blanket ✔️Treats (If allergies)
Where is boarding located?

Boarding takes place at Emily’s home in Priddis, offering a cozy and safe environment for your pup. The address will be provided upon booking.
Will my dog be crated?

Crating is only used if requested by the owner or if it aligns with your dog’s routine. Otherwise, dogs will have free space to relax and roam comfortably.
How often will my dog go outside?

Dogs enjoy multiple outdoor play sessions and walks throughout the day, ensuring they get plenty of exercise and fresh air. Emily has a big yard so the dogs have lots of space to run freely.
Will my dog be with other dogs?

Yes they will be with at least one other dog (emilys dog). We do require they dog friendly in order to be boarded. If they are not dog friendly we may be able to offer in home pet sitting. Contact us and we can see if we help you out!
Can I get updates on my dog?

📸 Absolutely! We’ll send daily photo or video updates so you can check in on your pup while you're away :)
What happens in case of an emergency?

Emily will contact you immediately and, if necessary, take your dog to the nearest vet for care. We ask that all boarding dogs have up-to-date emergency contact info on their scout profile.
What time will you pick my pup up at?

We are currently doing morning walks and afternoon. (At the park at 10/11 and 2/3 for second run). Below is a schedule we use which may be updated late the night before **Keep in mind these are estimated times, so please plan accordingly! If you must leave for whatever reason, please leave the code, key, and backyard/door open, and let me know how to get your pup picked/dropped off through the notes section on the Scout app! 😀
Can you still pick up my pup if I'm not home?

Yes, and we will require some sort of way to gain access to your property. Some different ways to let us in are: - Key pad codes, - Leave a key - Use a lockbox - Leave the back doggie door open If you leave your house at any point while we are gone, please let us know what the method for getting your pup inside is.
What are the pickup areas?

Check the list of pickup locations with the link below 👇 https://www.ruffandpuff.ca/ride-and-play
Where do you take the dogs?

We take the dogs to private fenced-in dog parks! We usually frequent Barrett off-leash but also visit Pawsitively Wild and Free and Wet Noses!
Does my dog need a meet and greet?

If your dog is an all-star and has never had any issues with other dogs we don't require a prior meet and greet. We will do a quick meet and greet the day the ride the bus! If you won't be home the first day for pickup it's preferred we meet beforehand.