Question 1

How does your dog school bus service work?

Accepted Answer

Our dog school bus service provides safe and reliable transportation for your pet. We pickup your pup from your own home, take them for an offleash walk a private dog park and bring them home happy and tired :)

Question 2

When should you expect pickup and drop-off?

Accepted Answer

Pickup and drop-off times are estimates, not exact appointments. We currently run morning and afternoon routes, with park time usually around 10/11 AM and 2/3 PM for the second run. Routes can change late the night before, so please plan a little buffer just in case! If you need to leave, please make sure we have your code, key, and access instructions in the Scout notes or by email.

Question 3

Can you still pick up my pup if I'm not home?

Accepted Answer

Yes, and we will require some sort of way to gain access to your property.

Some different ways to let us in are:
- Key pad codes, 
- Leave a key
- Use a lockbox
- Leave the back doggie door open

If you leave your house at any point while we are gone, please let us know what the method for getting your pup inside is.

Question 4

What are the pickup areas?

Accepted Answer

Check the list of pickup locations with the link below 👇

https://www.ruffandpuff.ca/ride-and-play

Question 5

Where do you take the dogs?

Accepted Answer

We take the dogs to our own private 8 acre fenced in private dog park! We are the only dogs at this park so its a controlled environment

Question 6

Does your pup need a meet-and-greet before their first ride?

Accepted Answer

Usually, yes — we like to meet your pup first! Our meet-and-greets run Thursdays from 3:00 PM to 6:30 PM. If your dog is super social and has no history of issues, we can often do a mini meet-and-greet on their very first ride. If your pup has any history, or you won’t be home for pickup on day one, we’ll set one up beforehand.

Question 7

Is the dog school bus service safe for all sizes/breeds?

Accepted Answer

Yes, our service is designed with safety in mind for dogs of all sizes and breeds. We have a small dog day on fridays and a puppy day on mondays! We dont discriminate on breed as long as they are friendly and get along with all dogs/people!

Question 8

My Dog is not fixed can they still ride?

Accepted Answer

Due to safety of the dogs and the way the groups are setup we do require dogs to be fixed after 8 months old. We totally understand waiting to fix dogs so we will gladly have your pup back after that time period if they get fixed :) -  If your dog goes in heat before that please let us know and keep them home!

Question 9

What does my Dog need to Ride?

Accepted Answer

We require all dogs to be dog / human friendly and non aggressive, fixed (after 8 months). In order to ride safe on the bus they also require a harness so we can strap them in

Question 10

Do you run in extreme heat, cold, or bad weather?

Accepted Answer

Your dogs' safety and comfort come first. On days with extreme heat, extreme cold, heavy smoke, or unsafe road conditions we may cancel a run. If we cancel we will always let you know and you will not be charged for that day. If you would rather keep your own pup home when the weather looks rough, just cancel their ride in Scout or email us.

Question 11

Do you guys give updates / photos of my pup?

Accepted Answer

Yes, and this is the best part! You'll get a Scout report card after appointments, and we post daily photos and videos to our private parent Instagram, @ruffandpuffers. Also** Please send us an instagram msg to @ruffandpuffyyc so we can have your handle to tag in future posts! Heads up: report cards and our emails sometimes land in your junk/spam folder, so check there and mark us as safe if you're not seeing them.

RUFF AND PUFF

Frequently Asked Questions

How does your dog school bus service work?

When should you expect pickup and drop-off?

Can you still pick up my pup if I'm not home?

What are the pickup areas?

Where do you take the dogs?

Does your pup need a meet-and-greet before their first ride?

Is the dog school bus service safe for all sizes/breeds?

My Dog is not fixed can they still ride?

What does my Dog need to Ride?

Do you run in extreme heat, cold, or bad weather?

Do you guys give updates / photos of my pup?

Calgarys Original Dog Bus

LINKS

PICKUP LOCATIONS

DAILY PICKUP SCHEDULE

Scout Pet Parent Portal

Contact Us

368-399-3700

ruffandpuffdogdaycare@gmail.com

Frequently Asked Questions

How does your dog school bus service work?

When should you expect pickup and drop-off?

Can you still pick up my pup if I'm not home?

What are the pickup areas?

Where do you take the dogs?

Does your pup need a meet-and-greet before their first ride?

Is the dog school bus service safe for all sizes/breeds?

My Dog is not fixed can they still ride?

What does my Dog need to Ride?

Do you run in extreme heat, cold, or bad weather?

Do you guys give updates / photos of my pup?

Calgarys Original Dog Bus

LINKS

PICKUP LOCATIONS

DAILY PICKUP SCHEDULE

Scout Pet Parent Portal

Contact Us

368-399-3700 ruffandpuffdogdaycare@gmail.com

368-399-3700

ruffandpuffdogdaycare@gmail.com