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Frequently Asked Questions
🚍 Bus Ride & Pickup Process
Booking & Scheduling
Payments & Policies
Our Other Services
Our dog school bus service provides safe and reliable transportation for your pet. We pickup your pup from your own home, take them for an offleash walk a private dog park and bring them home happy and tired :)
Pickup and drop-off times are estimates, not exact appointments. We currently run morning and afternoon routes, with park time usually around 10/11 AM and 2/3 PM for the second run. Routes can change late the night before, so please plan a little buffer just in case! If you need to leave, please make sure we have your code, key, and access instructions in the Scout notes or by email.
Yes, and we will require some sort of way to gain access to your property.
Some different ways to let us in are:
- Key pad codes,
- Leave a key
- Use a lockbox
- Leave the back doggie door open
If you leave your house at any point while we are gone, please let us know what the method for getting your pup inside is.
Check the list of pickup locations with the link below 👇
https://www.ruffandpuff.ca/ride-and-play
We take the dogs to our own private 8 acre fenced in private dog park! We are the only dogs at this park so its a controlled environment
Usually, yes — we like to meet your pup first! Our meet-and-greets run Thursdays from 3:00 PM to 6:30 PM. If your dog is super social and has no history of issues, we can often do a mini meet-and-greet on their very first ride. If your pup has any history, or you won’t be home for pickup on day one, we’ll set one up beforehand.
Yes, our service is designed with safety in mind for dogs of all sizes and breeds. We have a small dog day on fridays and a puppy day on mondays! We dont discriminate on breed as long as they are friendly and get along with all dogs/people!
Due to safety of the dogs and the way the groups are setup we do require dogs to be fixed after 8 months old. We totally understand waiting to fix dogs so we will gladly have your pup back after that time period if they get fixed :) - If your dog goes in heat before that please let us know and keep them home!
We require all dogs to be dog / human friendly and non aggressive, fixed (after 8 months). In order to ride safe on the bus they also require a harness so we can strap them in
Your dogs' safety and comfort come first. On days with extreme heat, extreme cold, heavy smoke, or unsafe road conditions we may cancel a run. If we cancel we will always let you know and you will not be charged for that day. If you would rather keep your own pup home when the weather looks rough, just cancel their ride in Scout or email us.
Yes, and this is the best part! You'll get a Scout report card after appointments, and we post daily photos and videos to our private parent Instagram, @ruffandpuffers. Also** Please send us an instagram msg to @ruffandpuffyyc so we can have your handle to tag in future posts! Heads up: report cards and our emails sometimes land in your junk/spam folder, so check there and mark us as safe if you're not seeing them.
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